ˋˏ ༻Frequently Asked Questions༺ ˎˊ
General Ordering & Delivery:
• What are your delivery options and areas?
Delivery available within 100 mile radius.
• What are your delivery fees?
Deliveries require a minimum of $100 purchase and a $50 delivery fee for distances of 75-100 miles and $25 for distances of 20-74 miles.
• Do you offer same-day or next-day delivery?
Next day delivery available for orders placed by noon CST.
• Can I schedule a delivery for a specific date and time?
Yes, upon availability.
• What is your order cancellation policy?
Order cancellations accepted within 48 hours of date of delivery. Cancellations made afterwards require 50% price of items ordered.
• How do I track my order?
• What are your payment options?
Cash, CashApp, Paypal, Venmo, all major credit cards.
Product & Dietary Information:
• What types of desserts do you offer?
We have polvoron in a variety of flavors, Filipino filled rolls, sticky rice treats, and steamed muffins.
• Are your desserts made fresh daily?
Breads and cakes made a day before needed, rice cakes made a day or 2 before needed.
• Do you use any artificial colors, flavors, or preservatives?
Food coloring and flavor extracts used in polvoron. Vanilla extract used in certain bread fillings and desserts.
• How should I store your desserts to maintain freshness?
▶ Polvoron- may be kept at room temperature for up to 2 weeks, refrigerated for a month and frozen for 3 months.
▶ Filled rolls- may be kept at room temperature for 3 days, refrigerated for a week. Reheat in microwave for 30-45 seconds.
▶ Tikoy and ube tikoy – may be kept at room temperature for a day, refrigerated for 5 days. Reheat in microwave for 30 seconds.
▶ Ube tikoy roll - may be kept at room temperature for a day, refrigerated for 3 days. Reheat in microwave for 30 seconds.
▶ Tupig - may be kept at room temperature for a day, refrigerated for a week. Reheat in microwave for 30 seconds.
▶ Espasol - may be kept at room temperature for a day, refrigerated for 5 days.
▶ Puto - may be kept at room temperature for a day, refrigerated for a week. Reheat in microwave for 30 seconds.
▶ Royale cakes – must be kept cold, keep in refrigerator for up to a week.
▶ Atchara – may be kept at room temperature for a week, refrigerated for 4 months.
• What are the ingredients in specific desserts?
▶ Polvoron- all purpose flour, white sugar, sweet cream salted butter, malted powdered milk, vanilla extract, flavorings dependent on variety, artificial food colorings dependent on variety.
▶ Filled rolls- all purpose flour, white sugar.
▶ Tikoy and ube tikoy – glutinous rice, white sugar, vanilla extract or ube extract.
▶ Ube tikoy roll – glutinous rice flour, all purpose flour, white sugar, coconut milk, salt, vanilla extract, ube extract, sesame seeds.
▶ Tupig - coconut milk, glutinous rice flour. Coconut sugar, young coconut strings, sesame seeds, vanilla extract, salt, banana leaves.
▶ Espasol – glutinous rice flour, coconut milk, brown sugar, vanilla extract, mixed spice, salt.
▶ Puto – all purpose flour, white sugar, baking powder, eggs.
▶ Royale cakes – fruit, graham crackers, whipped cream, condensed milk, vanilla extract, sugar, salt, mixed spice.
▶ Atchara – green papaya, sweet peppers, carrots, radishes, onions, raisins, ginger, vinegar, sugar, salt.
• Are your desserts made in a facility that handles common allergens?
Our kitchen does handle food with tree nuts and gluten.
Custom Orders & Special Requests:
• Can I customize an existing dessert (e.g., change flavors, add decorations)?
▶ Polvoron- requests for custom flavors will be considered.
▶ Filled rolls- requests for custom flavors will be considered.
▶ Tikoy and ube tikoy – request for custom flavors, sizes, and shapes will be considered.
▶ Ube tikoy roll – may also be plain or rolled in peanuts instead of sesame seeds.
▶ Tupig – request for custom flavors will be considered, depending on distance, may be ordered uncooked, without roasting.
▶ Espasol - request for custom flavors will be considered.
▶ Puto - request for custom flavors and sizes will be considered.
▶ Royale cakes – request for different flavors and sizes will be considered.
▶ Atchara – requests to add or omit vegetables will be considered for orders of 4 or more bottles.
• Do you create custom cakes for special occasions?
Yes, we can prepare custom desserts for your next occasion.
• What is the lead time for custom orders?
Custom orders for 10 or more people need to be placed 2 weeks in advance.
• Do you offer dessert catering for events?
We currently do not offer catering for events.
Other Important Questions:
• How can I contact customer support?
Privacy policy for Zarra’s Gourmet Creations,LLC
Effective Date: December 2, 2024
Our Commitment to Privacy
Zarra’s Gourmet Creations, LLC ("we," "us," or "our") is committed to protecting the privacy of our customers and users. This Privacy Policy explains how we collect, use, and disclose your information when you use our website, mobile application, or services to order our products.
1. Information We Collect
We collect both Personal Information and Non-Personal Information from our users.
Personal Information
This is information that can be used to identify you directly. We may collect the following:
• Contact Information: Name, email address, phone number, and physical delivery address.
• Payment Information: Credit/debit card numbers, billing addresses, and other payment details. This information is processed by our third-party payment partners, and we do not store your full payment card details.
• Order History: Details of your purchases, including the products you ordered, the date and time of your order, and any special requests or dietary notes.
• Account Information: If you create an account, we collect your username and password.
Non-Personal Information
This is information that cannot be used to personally identify you. We may collect:
• Usage Data: Information about how you use our services, such as the pages you visit, the items you view, and the time spent on our site.
• Device Information: Your IP address, browser type, and operating system.
• Location Data: Your general location, which may be collected to find nearby delivery services.
2. How We Collect Your Information
We collect information through several methods:
• Directly from you: When you place an order, create an account, or contact us.
• Automatically: Through cookies, analytics tools, and other tracking technologies when you visit our website.
• From third parties: Such as payment processors or delivery services that work with us to complete your order.
3. How We Use Your Information
We use the information we collect for the following purposes:
• To fulfill your orders: This includes processing your payment and arranging for delivery of your dessert.
• To improve our services: We analyze usage data to understand customer preferences and enhance our product offerings and website experience.
• For communication: To send you updates about your order, respond to your inquiries, or, with your consent, send you marketing and promotional materials.
• For legal and security purposes: To prevent fraudulent transactions and ensure compliance with legal obligations.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your Personal Information to outside parties for their marketing purposes without your consent. We may share your information with the following third parties:
• Service Providers: We use trusted third-party services for payment processing, website hosting, data analysis, and delivery.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of our assets, your Personal Information may be transferred to the new owner.
5. Data Security
We implement reasonable security measures, including physical, technical, and administrative safeguards, to protect your Personal Information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have specific rights regarding your personal data. These can include:
• The right to access the personal data we hold about you.
• The right to request the correction of inaccurate or incomplete data.
• The right to request the deletion of your personal data.
• The right to object to the processing of your data for certain purposes.
To exercise your rights, please contact us using the information provided in the "Contact Us" section below.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience and analyze website traffic. You can control how cookies are used through your browser settings, but please note that disabling cookies may affect the functionality of our website.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date".
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
• Email: info@thezgc.com
• Address: 9905 S. Pennsylvania Ave., Ste A, Oklahoma City, OK 73159
• Do you have a loyalty program or rewards system?
• Where can I find reviews or testimonials from other customers?
• What are your hours of operation?
Customer Service available from 8am to 8pm CST.
Terms and Conditions
1. General terms
• Acceptance of terms: By placing an order with Zarra’s Gourmet Creations, LLC. ("we," "us," or "our"), you ("the customer") agree to be bound by these terms and conditions.
• Service description: We provide freshly made desserts for pickup or delivery. Products are subject to availability and may vary in appearance and flavor due to the artisanal nature of our creations.
• Cottage food laws: We operate under Oklahoma's cottage food laws. This means our products are made in a home kitchen that is not subject to state food safety inspections. We follow all legal requirements regarding product labeling and handling.
2. Ordering and payments
• Custom vs. standard orders:
o Standard orders: For items from our menu, all sales are final upon payment.
o Custom orders: For custom cakes or large orders, a non-refundable deposit of 50% is required to reserve your date and services. The remaining balance is due 3 business days before the delivery or pickup date.
• Payment: All payments must be made in full before the order is released. Failure to pay on time for custom orders may result in cancellation.
• Pricing: All prices are subject to change without prior notice but will be locked in at the time of your order confirmation.
3. Cancellations and changes
• Cancellation policy: Deposits for custom orders are non-refundable. If you cancel within 48 hours of the scheduled pickup or delivery, you will forfeit the total payment. Store credit may be issued for cancellations made with sufficient advance notice.
• Changes to orders:
o Custom orders: All changes must be requested no later than 5 business days before the delivery date. Changes made after this time cannot be guaranteed and may incur additional charges.
o Artistic license: We reserve the right to exercise creative liberty with your design to ensure the structural, visual, and creative integrity of the product.
• Our right to cancel: We reserve the right to cancel an order at our discretion due to unforeseen circumstances. In such an event, you will receive a full refund.
4. Pickup and delivery
• Pickup: You or a designated representative are responsible for picking up your order at the agreed-upon time and location. You assume all liability and responsibility for the condition of the dessert once it leaves our possession.
• Delivery: Delivery services are subject to an additional fee. You must provide a clear, safe, and accessible delivery location. We are not responsible for delays caused by traffic, weather, or incorrect addresses.
• Storage and handling: You are responsible for providing an appropriate and secure environment for the desserts. Cakes and other desserts should be kept out of direct sunlight and in a cool, stable location. We are not liable for any damage occurring after satisfactory delivery or pickup.
5. Food allergies and ingredients
• Allergen disclaimer: Our products are made in a kitchen that handles common allergens, including but not limited to dairy, eggs, wheat, nuts, and soy. While we take every precaution to prevent cross-contamination, we cannot guarantee that any product is 100% free of allergens.
• Responsibility: By purchasing our products, you agree to inform all consumers of this allergy disclaimer. You assume all responsibility for any allergic reactions that may occur.
• Ingredient information: For specific allergy concerns, please contact us directly. A full ingredient list is available upon request.
6. Liability and indemnity
• Limitation of liability: Our liability for any claim arising from an order is limited to the cost of that order. We are not responsible for indirect, incidental, or consequential damages.
• Indemnification: You agree to indemnify and hold us harmless from any and all claims, damages, or liabilities arising from the improper handling, storage, or consumption of our products once they are in your possession.
7. Governing law
• This agreement is governed by the laws of [Your State] and any applicable federal laws. Any disputes will be resolved in the courts of Oklahoma County, Oklahoma City, OK.
8. Contact us
• If you have any questions about these terms and conditions, please contact us at:
o Email: info@thezgc.com
o Address: 9905 S. Pennsylvania Ave., Ste A, Oklahoma City, OK 73159